At ARK Lifestyle , customer satisfaction is our priority. If you are not completely satisfied with your purchase, please review our refund policy below.

1. Returns & Refunds

•  We accept returns within 7 days of receiving your order.
• Items must be unused, in original packaging, and in the same condition as received.
• Refunds will be issued to the original payment method within 7-10 business days after approval.

2. Damaged, Defective, or Incorrect Items

• If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery.
• Provide photos of the item and order details for verification.
• We will arrange a replacement or refund after reviewing the request.

3. Non-Refundable Items

•  Items that are used, opened, or not in their original condition.
• Sale or promotional items.
• Gift cards and free gifts.

4. How to Request a Refund?

• Email us at Arklifestyle.info@gmail.com with your order number and reason for return.
• Our team will review your request and provide return instructions.
• Once we receive and inspect the item, we will process your refund.

5. Shipping Costs

• Return shipping costs are the customer's responsibility, except for  defective or incorrect items.
• We recommend using a trackable shipping service to ensure safe delivery.

For any questions, feel free to contact us at arklifestyle.info@gmail.com / +60 12-750 2399